Reservation Policy

Terms and Condition

BY MAKING A BOOKING ON OUR WEBSITE OR STAYING AT ONE OF OUR ACCOMODATION YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.

Cancellation Policy

Refundable Rate
The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. NO PREPAYMENT NEEDED – pay at the property.
Non-Refundable Rate
Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged. A pre-payment can be charged any time before arrival.
Travel Agencys / Online Booking Portals
The applicable cancellation policy can be found on the voucher issued by the travel agency. If you have any questions.
Special Offers
The cancellation policy of special offers, please refer directly to the booking conditions.

House Rules

BY MAKING A BOOKING ON OUR WEBSITE OR STAYING AT ONE OF OUR ACCOMODATION YOU AGREE TO BE BOUND BY THE FOLLOWING HOUSE RULES.

Animals
Any kind of pets are not allowed in our hotel.
Drugs
We have a strictly NO DRUG policy! Failure to comply you will be asked to leave our hotel and no refund will be given.
Smoking
Smoking inside our rooms is forbidden. In the public area or in front of your room smoking is allowed as long you do not disturb other guest. A 1.000.000 IDR per day cleaning fee will be charged to the guest should smoking occur inside the room.

Good to Know

Check In / Check Out
The earliest check in is 12:00 am. If you arrive earlier at Gili Air you are welcome to wait until your room is ready. Please check out until 10:30 am. Late check out is possible in only a few exceptions. Depending on the desired time of late check out fees up to 100% can apply. You must check in before 8 am the following date. If you are unable to do this, you must contact us before this time to confirm a later arrival time. Failure to do this result your booking being cancelled and the No-Show fee is payable.
Children
Children cannot be accommodated.
Extra bed
There is no capacity for extra beds in the room. There is no capacity for cots in the room. Our rooms and villas can only accommodate up to 2 people.
Cards accepted at this property
We accept VISA, Mastercard and cash.