FAQs

ANSWERS TO COMMON QUESTIONS

How do we find the accomodation Senang Villa from the harbour?
If you arrive at the harbour, please go left when you step from the boat. After a walk along the beach path of about 7 minutes you see our sign and the entrance to our private path. You are on the right way hen you are passing the big hotels Villa Karang and Ombak Paradise. Our entrance is between MolaMola and Luckys Bar.
How do we find the accomodation Taman Senang from the harbour?
If you arrive at the harbour, please go left when you step from the boat. After a walk along the beach path of about 3 minutes you come to a crossroads (after the Hotel Villa Karang), turn right there. After about 5 minutes you come to another crossroads, there turn left. After a few meters you will see the entrance to Taman Senang.
Do we need a horse taxi (Cidomo) to get to our accomodation?
Both accommodations are within a few minutes walk. However, the paths are partly sandy. With heavy luggage we recommend a horse taxi.
The horse carts (Cidomos) are waiting at the harbour. The price to our accommodation is normally around Rp100,000 for 2 people. Extra persons or heavy luggage can cost a surcharge. The price depends mostly on your negotiating skills. Before you pay the driver please make sure that you have arrived at the correct property. To avoid hassle: Get into the horse cart without talking about the price, when getting off pay Rp100,000. Unfortunately, the island rules does not allowed to send you our preferred driver to the harbour.
How can I get from Lombok Airport to my accomodation?
Check-In / Check-Out
Check-In is available from 12 pm (noon). Please note that check-out is at 10:30 am.
Early Check-In / Late Check-Out
If you like to request an early check-in, normally we are not able to promise it. We try our best to have the rooms ready as soon as possible, but it always depends on the check-out time of the previous guests. Late check-out is subjected to availability and can mostly not be confirmed in advanced. However, you are welcome to drop or store your bags at any time free of charge.
What payment options are available on site?
Itinerary Content
Can I leave my luggage?
Yes, we can drop your luggage. We will store your luggage free of charge on your check-in and check-out days.
Do you offer WIFI?
A wireless internet connection is available throughout our accommodations.

We try to provide the best internet available. Please note that you plan to vacation on a small tropical island. There is no cable connection between Lombok and Gili Air. That means the quality can be limited in bad weather conditions. In the event of power outages on Lombok or Gili Air, the internet may also be temporarily unavailable. This affects all accommodation. We apologize for any inconvenience.
Is breakfast included in the price?
Breakfast is included in the price.
What time is breakfast served?
We serve breakfast from 7 to 11 am. If you would like to have breakfast earlier, we will try to make this possible. Please speak with our front desk and submit your order in the evening. Your breakfast will then be served at your desired time.
Are the prices quoted per room or per person?
All prices are quoted per room.
Are children allowed?
For safety reasons, children can not be accommodated under 6 years. We do not have family rooms or connecting rooms. Please note that our rooms can only accommodate 2 persons each.
Are extra beds available?
Our rooms can only accommodate 2 persons each. There is no capacity for extra beds or cots in the rooms.
Which payment method is available?
We accept cash or credit card payments (VISA or MasterCard) on site. For pre-payments we accept credit card or bank transfer. For Paypal payments a fee of 10% will be charged.